NNPC Contact Number and Customer Service: Simple Guide for Everyone

nnpcnews October 19, 2025

All official contact channels, step-by-step contact guide, common issues and safety tips — quick and clear.

📞 Toll-free Phone
0800-6477-444
✉️ Official Email
info@nnpcgroup.com
🌐 Website
nnpcgroup.com
📍 Head Office
Abuja – Central Business District

📞 NNPC Customer Care Numbers

Official phone channels for urgent complaints and customer support.

Contact TypeDetailsBest For
Phone (Toll-free)0800-6477-444Urgent complaints, enquiries
Emailinfo@nnpcgroup.comDocument submission, formal enquiries
Website Contact Formnnpcgroup.com > ContactGeneral enquiries, feedback
Corporate OfficeAbuja – Central Business DistrictIn-person visits, official letters

💬 Social Media & WhatsApp

NNPC often posts updates on social media; use these channels for quick updates and news.

Twitter / X

@NNPCgroup — For updates and announcements.

Facebook

NNPC Group — News, posts and public notices.

Note: If you find unofficial WhatsApp numbers claiming to be NNPC, treat them as suspicious — use the official website to verify any channel.

🛠 How to Contact NNPC — Step by Step

Follow this short, professional process to get the fastest response.

  • 1
    Choose the right channel
    Phone for urgent matters; email or website form for formal complaints.
  • 2
    Prepare your details
    Full name, phone number, date/time of incident, location, and any reference numbers.
  • 3
    Write a clear message
    One short paragraph describing the issue and a single request (refund, investigation, clarification).
  • 4
    Attach evidence
    Photos, receipts, screenshots — attach these when using email or the website form.
  • 5
    Record your reference
    Ask for a ticket/reference number and save it for follow-up.

⚠ Common Issues People Contact NNPC About

Fuel Availability & Pricing

Reports of fuel scarcity or sudden price changes at stations.

Filling Station Conduct

Complaints about staff behaviour, wrong fuel dispensed or short-changing.

Pipeline / Safety Issues

Reports of spills, vandalism or emergencies requiring immediate attention.

Corporate Enquiries

Requests for partnership, media, or official documentation.

📍 NNPC Branches & Offices

Key corporate presence — for formal visits and in-person submissions.

  • Head Office: Abuja – Central Business District
  • Regional Offices: Lagos, Port Harcourt, Kaduna (check website for exact addresses)

🔒 Fake Numbers & Safety Tips

Be careful — avoid scams.

NNPC will never ask for money transfers, BVN, ATM PINs, or passwords over phone or email. If you are asked for payment or sensitive banking info, treat it as fraud and report it immediately using the official channels above.

Article created to help you reach NNPC faster. Always verify contact details on the official NNPC website before sharing sensitive information.


If you’ve ever tried to reach the Nigerian National Petroleum Company (NNPC) for a question or complaint, you know it can be confusing to find the right contact number.

This simple guide explains how to contact NNPC, official phone numbers and emails, and tips to get a quick reply.

NNPC Official Contact Numbers

Here are the main numbers you can call depending on your issue:

  • NNPC General Enquiries: +234 209 460 81000

  • NNPC Retail (for fuel station or service issues): 0909 100 0086, 0815 500 5000, 0815 541 1844
  • NNPC Trading Limited (for business or bulk purchases):+234 906 201 6661, +234 906 201 6662
  • Email: ntlomp@nnpcgroup.com

Note: Always confirm numbers from NNPC’s official website or verified social media pages before calling.

How to Write to NNPC by Email

If your issue is not urgent or you have documents to attach (like receipts or photos), it’s better to email.

Use the email that matches your need:

  • Fuel station complaints: nnpcretailcontact@nnpcgroup.com

  • Trading or business inquiries: ntlomp@nnpcgroup.com

When writing, include:

  • Your full name
  • Location or station name

  • Date and time of the issue

  • Attach receipt or photo if possible

What to Say When You Call

Sometimes people get nervous when calling a big company.

Here’s a short script you can use:

“Hello, my name is [Your Name]. I visited [Station Name or Location] on [Date]. I paid ₦[amount] but received less fuel. I have the receipt. Please help me with this complaint and share a reference number.”

Keep your tone calm and polite it helps you get faster results.

When to Use Social Media

NNPC has official accounts on X (Twitter), Facebook, and Instagram.

You can send a message or comment, but don’t share private details like phone numbers or payment info in public.

If they reply, they’ll usually ask you to send an email or a direct message (DM).

Tips for Faster Customer Support

  • Call during business hours (usually 8 AM – 5 PM).
  •  Keep all receipts or transaction slips.

  • Be specific mention date, time, and location.
  • Ask for a reference number or complaint ID.
  • If the line is busy, try again after a few minutes.

NNPC Customer Service – Quick FAQ


Is NNPC customer care available 24 hours?

Most lines work during office hours (Monday–Friday). For emergencies like leaks or fuel spills, report immediately to the nearest station manager.

How long does it take to get a reply by email?

Usually within a few working days, depending on the issue.

Can I report a bad fuel station to NNPC?

Yes. You can call NNPC Retail numbers or email nnpcretailcontact@nnpcgroup.com with the station name and your evidence.

Is there a WhatsApp line for NNPC?

NNPC sometimes shares WhatsApp contacts for specific programs, but always check the official website to confirm the right number.

Final Thoughts

Contacting NNPC is easy when you use the right number and explain your issue clearly.

Whether you’re making a complaint, asking a question, or following up on a service, the NNPC team is there to help.

Remember  always use official contacts and stay polite. You’ll likely get a faster and more helpful response.

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